Frequently Asked Questions
- Should I book long in advance?
We recommend booking well in advance if your moving date is a day in high demand, for example:
- A Saturday, especially on the last Saturday of the month
- The last days of the month (27-28-29-30-31-1)
- The last 2 weeks of June
- And of course, July 1st!
Regarding the annual workload, some months are busier than others as illustrated by the following graph:
4% 4% 5% 6% 9% 17% 11% 9% 9% 9% 8% 9% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Annual Workload - What type of payment do you accept?
We accept payments by Visa or MasterCard, as well as payments in cash.
- What is the hour of traveling time?
The hour of traveling time is the time we take to travel from our home base to your origin address and to travel back from your destination address to our home base.
The hour of traveling time is not the driving time between your 2 addresses.
We automatically charge one hour of traveling time on all moves in Montreal or really close to Montreal (Laval, Longueuil, Brossard etc).
- Is there a minimum number of hours to pay?
The minimum charge is 2 hours: 1 hour of work and 1 hour of traveling time.
The only exception is July 1st, the minimum required being 4 hours.
- Are you insured?
-
We are insured with the following coverages
- Goods and furniture: $250,000.00
- Commercial liability: $2,000,000.00
We are insured with Intact Assurances.
- Do you work in extreme weather?
We work rain or shine. But we are always having a look at the forecast and we could offer you to anticipate or delay your moving if you are flexible with the date.
- Do you connect and disconnect electrical appliances?
We can connect and disconnect the stove and the dryer. Regarding the plumbing connections of dishwasher and washing machine, it is your responsability to have these appliances serviced by a qualified plumber.
- Do you disassemble and reassemble furniture?
We have the necessary tools to disassemble and reassemble most of the furniture. We suggest that you still mention you need this service when booking your move.
- Are there any hidden fees or extras I'll have to pay?
We charge extras only in the following cases:
- Moving exceptionally heavy furniture such as a piano, a large safe etc.
- Hoisting furniture with cables.
We do not charge any extra for plasma televisions, organs, glass table tops, sofas, hide-a-bed, third floors.
For exceptionally heavy furniture, you will be notified in advance of the fees to be charged.
For hoisting furniture, since it is usually unexpected, you will be notified by the driver when it becomes obvious that the hoisting is the only solution to move your furniture in.
- How to reserve a parking space at the City of Montreal?
We suggest that you go to the Accès Montreal service point of your neighborhood.
You will find the addresses of these service points on the City of Montreal website:
Réseau Accès Montréal.Make your request at least 48 hours in advance because these temporary permits are not issued on the spot. Expect costs of $100.
You can also call 311 to get the services to citizens of the City of Montreal.
- Are moving expenses tax-deductible?
-
At the provincial level as well as the federal, moving expenses are deductible if the move is getting the taxpayer closer by at least 40 km of his new workplace, or his new school in the case of a student.
Links:
Moving expenses on Revenu Québec
Moving expenses on Revenu Canada - Is there a government service for change of address?
The Quebec government offers an online service to make a change of address with 6 agencies and departments.
To access this service:
Portail Québec - Services to citizens
